Replacement Return Policy
At Limkrt, we offer replacement returns only. If there is an issue with your order (damage, dead plant, or wrong item), we will send you a replacement product. Cash refunds are not available.
1. Return Window — 1 Day Only
You must apply for a replacement return on the same day of delivery (within 24 hours). If you received your order today, submit your return request today from My Orders.
Important: Return requests submitted after 2–3 days will not be accepted. The return option is disabled after 1 day.
2. Replacement Only — No Refund
- We only provide a replacement product — no money back.
- Our refund policy does not apply. Cash, UPI, or bank refunds will not be issued under any circumstances.
- A replacement will be provided only when the issue is valid and proof is submitted.
3. Eligibility for Replacement
- The request must be submitted within 1 day of delivery.
- The item should be in its original packaging (as far as possible).
- For live plants: minor leaf shedding during transit is normal. Replacements are accepted only if the main stem is broken or the plant is completely dead on arrival.
- Clear unboxing photos or videos are required — replacements will not be processed without proof.
- Valid reasons: wrong item, damaged/dead plant, missing items, quality issue.
4. How to Apply for a Replacement
Go to the My Orders page, click the Return button next to your delivered order, select the issue, and submit. Our team will review and arrange a replacement.
5. Replacement Process
Once your request is approved, we will send you a new product. Replacement delivery may take 3–5 business days. There is no refund process — replacement only.
6. Order Cancellation
You can cancel your order from My Orders before it is dispatched. Once shipped, the order cannot be cancelled — however, you may refuse delivery at your doorstep.
